Support articles, guides, FAQs, and more!

Welcome to
the Driver
Help Center!

I can't see any orders on my app.

If you're unable to see any orders on your app. Check the following - Make sure you're looking under the active deliveries tab for any assigned delivery routes or available deliveries for accepting any available delivery routes. 2. Check your device's permission settings for the PigeonShip driver app. Learn how - IOS / Android 3. Make sure you have a fast and stable internet connection. Check your connection status here. Speed test results below 3 Mbps might not be sufficient to operate the application properly. If all the above-mentioned conditions are met and you're still unable to see any routes under active deliveries, then: Check the PigeonShip Driver web portal to make sure you have an active delivery route assigned to you, under active deliveries. Drivers in USA / Drivers in Canada. If you can see your active delivery bundle on the web dashboard then, log out of the application and log back in. If that doesn't solve the issue then, uninstall the application and reinstall it. Log in after the application has been installed and allow the required permissions and you should be able to see your assigned delivery route under active deliveries.
I'm unable to scan a package for pickup or dropoff.

If you're unable to scan a package, check for the following- Based on the client you're servicing, the barcode that needs to be scanned varies. For Hailify orders - please scan the highlighted barcode. 2. Scanning any other barcode on the label will result in an error message. If the barcode is damaged or unscannable then you can click on the close button on the scanner page which will open the manual pickup box. Enter the tracking ID mentioned on top of the barcode in the manual pickup box to validate the scan. For Purolator order scan the highlighted barcode in the image shown below - 3. On the PigeonShip labels, scan the highlighted barcode as shown below -
I don't see the withdraw button in my wallet.

Some users might not be able to see the withdraw button in their wallet due to missing information in the financial section of their profile. Kindly access the following links on a browser - Drivers in the USA - Add your Paypal email address under the financial section and click 'save'. Drivers in Canada - Add your Interac email address under the financial section and click 'save'. Once done, kindly close the app and restart it. You will now see the withdraw button in your wallet.
How do I know if my account is fully setup and approved?

Once you are approved you will automatically receive an email with instruction on the next steps in the process. If you have completed your information and have not received an email within 2 days please email support@pigeonship.com with your full name as it is in your profile, country, phone number, description of the issue- “wondering if registration is completed properly”. Someone from our support team will help you as soon as possible.
My photos for registration will not upload properly? What can I do?

First, once you Please email support@pigeonship.com with your full name as it is in your profile, country, phone number, description of issue- “Photo upload issue”. Someone from our support team will help you as soon as possible.
What do I need to do before I can make deliveries?

Once you have been approved you must complete training, take the training quiz, and order your drivers kit. Once those items are complete you are free to make deliveries.
How do I update my profile information?

You may update your profile information such as address, phone number, email address, vehicle details, documents and financial information by going to this link - Canadian Users - https://admin.pigeonship.ca/users/profile/ USA Users - https://admin.pigeonship.com/users/profile/
What are available deliveries?

Available Deliveries are the delivery tasks available in your area for you to accept and deliver. Click on any available delivery card to get more information.
Why don't I see anything in available deliveries?

First make sure your internet connection is working properly and the PigeonShip Driver app has access to your location. Available deliveries are shown when there are delivery tasks available in your area. Delivery volume and frequency varies by area. For specifics in your area please reach out to us at Support@PigeonShip.com Please include your name, city and a contact phone number in the email.
Where do you go to find available deliveries?

A -You can see available deliveries for your area on the app as well as in your online account on the dashboard.
I saw an available delivery notification, but it is not showing when I try to pick it up in the app. What happened to it?

Most likely the delivery was picked up by another driver. It may have also been canceled or rescheduled by the customer.
Where do I find the customer's name, phone number, and address?

The customer's information can be found on the app on the delivery page under active deliveries.
What if I have to wait longer than 15 minutes for the delivery to be ready for me to take to the customer?

Driver can request pick up prior to the top of the hour for the delivery, but stores are not expect to have the order ready before the top of the hour and wait time does not begin until 5 min after the hour. Example Delivery pickup time is 11 am driver can request pickup at 10:50 but the store is not expected to have it to the driver before 11. And wait time begins at 11:05 After 5 minutes for 1 delivery and after 10 mins for 2 deliveries surcharges begin Store pays surcharges by the minute after 5 mins for 1 delivery and after 10 for 2 deliveries Driver is paid by the minute up to a max of 8 dollars for wait time beyond 5 mins for 1 delivery and 10 mins for 2 deliveries
How much do I get paid?

Understanding pay. PigeonShip does not seek full-time or hourly workers. PigeonShip looks for part-time drivers. Most PigeonShip drivers are already employed and have professions, but they use PigeonShip to make extra money and while enjoying delivering happiness to customers and making some extra cash. Most drivers who calculate their earnings by the hour estimate earning about $23 - $35 per hour. PigeonShip drivers get paid well and therefore don’t get vehicle reimbursements for such things as gas.
How do I get paid?

Drivers are paid by the delivery. Once a delivery is complete with all photos uploaded. The payment for that delivery will go directly into the driver's wallet. The wallet can be found in your account on the website.
How often do I get paid?

In the USA, Payments are made exclusively through PayPal and generally take 3-5 business days. In Canada, payments are made exclusively through Interac transfers and generally take 3-5 business days.
What do I do if payment for a delivery is not showing in my wallet?

Contact Support via support@pigeonship.com and they will help to ensure that payment is properly processed to your wallet.
Where do I order drivers kit?

US Drivers Order Here - Canadian Drivers Order Here
How long does it take the kit to arrive?

You should receive your kit in 7-10 business days.
I’ve ordered my kit. Can I make deliveries before it arrives?

Yes, you may accept deliveries while waiting for your kit to arrive if you have completed all the necessary pieces of training. You will just need to email Support@Pigeonship.com and request a temporary PigeonShip logo that you can print and put in your car and adhere to the window, as well as use a logo to pin to your hat or shirt. It's unacceptable to enter a pickup or drop-off address without having the PigeonShip name or logo easily viewable. You can only continue making deliveries if you have ordered the kit within 48 hours of being non-compliant, and continue delivering until kit arrives.