On-Demand Driver Training
For On-demand Drivers everywhere
Welcome to PigeonShip's On-demand Driver Training. Now it's time to put your training to the test. So long as you have reviewed this training process you should not have any issues. Make sure to have your Pigeon Kit lanyard visible when entering the pickup and drop off locations.
Your task on the Delivery Details Page is to complete each section for the order(s) you pick up. Whether you are picking up 1 order or 10 orders, the Delivery Detail page will document and provide proof of pickup. The only step on this page that will be repeated when you are assigned multiple orders is the scan section. For example, if you have 6 orders to pickup, you'll see 6 available scannable sections for each order.
Once you arrive to the pickup address, press "Arrived for Pickup" as soon as you are at the pick up location. Then select the delivery details at the top of the screen and select your assigned scan code type.
To identify your bundle ID while looking at your assigned bundle, select the delivery tab in the top or bottom middle of your screen. Scroll down until you find the view notes button. Click on that and make sure the pickup tab is yellow. This is where you will find the bundle ID number specific with your order.
Once you have identified your specific bundle, start scanning the labels by clicking the QR scanner scan the middle barcode found on the label and continue this process until all packages have been scanned and show a green check mark. Each time you scan a package, place them in batches of 10 based on the number shown on the label. For example, 1-10, 11-20, etc. This will be the order in which you will be delivering the packages and loading them into your vehicle with the largest numbers being first.
After scanning, you will need to take a master pickup photo of all the packages in your bundle. Do this by clicking the camera icon and ensuring that all packages are visible. This photo will be used as the pickup photo for every delivery in the bundle. If needed, you can take a second photo and add that to the end of the delivery.
Now you are ready to load all the packages into your vehicle as specified by the route order number written on the package. The last step is to confirm with your lead driver that all steps have been completed correctly and with their approval, you can check off the pickup complete section and select proceed to delivery.
To start the delivery, first click navigate to delivery this will open up your preferred maps option and give you directions to the drop off location. When you are ready to leave for the drop off, select in transit and confirm. This will update the status of the delivery for the customer. When you arrive at the delivery location, select the view notes button and click on the drop-off tab. If there are any specific requirements for the delivery such as a gate code, where to leave the package, etc,
If you are unable to complete delivery, you will first need to contact the customer directly using the call drop off location button in the app. If you are unable to contact them and complete the delivery, you need to return the package to your vehicle and set it aside from all other packages. Next, click the update status button in the bottom left corner of your app, click delivery attempted and choose from the drop down menu of option the reason that best describes the unsuccessful delivery. they will be here.
Before leaving your vehicle, double check that the address shown on the label is the same as the address shown on the residence you are delivering to. Then proceed to the door or mailroom. Once there, select the drop-off scan button and scan the middle bar code on your label.
Upon arrival, confirm the address shown on the label is the same one that you are looking at. If correct, approach the door and select the drop-off photo and take a picture capturing the packages with the background of where they are placed. Take another picture by tapping the drop-off photo again and taking a picture of the address. A green check will come up signaling that you have completed this section.
If a signature is required for this delivery, make sure to first confirm that somebody is home to receive the package. You will then take a drop off photo and drop off scan and click signature. You will then ask for the receiver to sign. Then input the receiver information into the box and this will upload for the delivery.
The last step is to select marked delivered and confirm. Then note where the package was left before proceeding to your next delivery. Continue to complete this process until you have delivered all the packages in your bundle.