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USA Route Driver Training

For Drivers part of the USA Route Program

PigeonShip NYC Driver Training

Topics covered in this Course include:

1. Pickup Process

2. Delivering

3. Returning Packages

1. The Pickup Process

After arriving at the warehouse for pick up, open your driver app and select Arrived for Pickup and Confirm. Then click the Delivery Details title at the top of the screen and select Purolator which will update your scanner.

Once you have identified your bundle, you will start by scanning the labels using the QR code icon to open the scanner. Scan the middle barcode found of the label and continue this process until all packages have been scanned to show a green checkmark. Each time you scan a package place them in batches of ten based on the number shown on the label (for example 1-10, 11-20, etc.) This will be the order in which you'll deliver the packages. load them into your vehicle with the largest numbers first so that the small numbers are the first available packages to grab when delivering.

After scanning all packages you'll need to take a master pick up photo of all the packages in your bundle. Do this by clicking the camera icon, and ensure that all the packages can be seen in the photo. This photo will be used as the pickup photo for every delivery in the bundle.

Now, you are ready to load all the packages into your vehicle using the route order number shown on the label.The Last step is to confirm with the PigeonShip Warehouse Lead that everything has been completed correctly. With their approval you can click the Pickup Complete button and select Proceed to Delivery.

2. Delivering

To start the delivery, first click Navigate to Delivery, this will open up your preferred maps app option and give you the directions to the drop off location. When you are ready to leave for delivery select In transit and confirm. This will update the status of the delivery for the end customer. When you arrive at the delivery location open the view notes button, and click on the Dropoff tab. If there are any specific requirements or notes for this delivery, such as a gate code or place to leave the package they can be found here.

Before leaving your vehicle, double check the address shown on the label is the same address as on the residence you are delivering to. Then proceed to the door, or mailroom to deliver. Once your there, click the drop off scan button and scan the middle barcode on your label.

After scanning, set the package down take 4-5 steps back from the package to take your drop off photo. Click the drop off photo button to open your camera. This photo should include the package where it has been left, the door and the house number all in the same photo. If you cannot fit the house number in the same photo you can take a second photo of the house number by clicking the drop off photo button a second time. It is critical to have all 3 of these items in your drop off photos. If you do not have one of them you will receive an email and a fine from the PigeonShip compliance department for that delivery.

The last step, is to select Mark Delivered, and leave a note for where the package was left before proceeding onto your next delivery. Continue to complete this process until you've delivered all of the packages in your bundle.

3. Returning Packages

If you are unable to complete a delivery, you’ll first try to contact the customer directly using the Call Dropoff Location button in the app. If you are unable to contact them and complete the delivery you will need to return the package to your vehicle, and set it aside from all other packages. Next click the Update status button in the bottom left corner of your app. Click Delivery Attempted, and choose from the dropdown menu of options the reason that best describes the unsuccessful delivery. Click Proceed to update the status of the order.

You will then need to return this package to the pickup location that same or next day. While parked in the Driver Queue you will scan the label and contact the Warehouse Lead to return the package. Click Update status, select Return Order and click Type Address. You’ll then select Use Current Address and Proceed. Give the Warehouse Lead the package and this will complete the return. Repeat this process for any and all returns that are apart of your bundle.

Congratulations, this is all you need to know to get started delivering routed deliveries in New York City with PigeonShip! If you have additional questions you can contact Driver support or visit the help center at

USA Route Delivery Test

After completing the video, your final step is to complete the test to verify your understanding of the USA Route Delivery content.


  • I can't see any orders on my app.
    If you're unable to see any orders on your app. Check the following - Make sure you're looking under the active deliveries tab for any assigned delivery routes or available deliveries for accepting any available delivery routes. 2. Check your device's permission settings for the PigeonShip driver app. Learn how - IOS / Android 3. Make sure you have a fast and stable internet connection. Check your connection status here. Speed test results below 3 Mbps might not be sufficient to operate the application properly. If all the above-mentioned conditions are met and you're still unable to see any routes under active deliveries, then: Check the PigeonShip Driver web portal to make sure you have an active delivery route assigned to you, under active deliveries. Drivers in USA / Drivers in Canada. If you can see your active delivery bundle on the web dashboard then, log out of the application and log back in. If that doesn't solve the issue then, uninstall the application and reinstall it. Log in after the application has been installed and allow the required permissions and you should be able to see your assigned delivery route under active deliveries.
  • I'm unable to scan a package for pickup or dropoff.
    If you're unable to scan a package, check for the following- Based on the client you're servicing, the barcode that needs to be scanned varies. For Hailify orders - please scan the highlighted barcode. 2. Scanning any other barcode on the label will result in an error message. If the barcode is damaged or unscannable then you can click on the close button on the scanner page which will open the manual pickup box. Enter the tracking ID mentioned on top of the barcode in the manual pickup box to validate the scan. For Purolator order scan the highlighted barcode in the image shown below - 3. On the PigeonShip labels, scan the highlighted barcode as shown below -
  • I don't see the withdraw button in my wallet.
    Some users might not be able to see the withdraw button in their wallet due to missing information in the financial section of their profile. Kindly access the following links on a browser - Drivers in the USA - Add your Paypal email address under the financial section and click 'save'. Drivers in Canada - Add your Interac email address under the financial section and click 'save'. Once done, kindly close the app and restart it. You will now see the withdraw button in your wallet.
  • How do I know if my account is fully setup and approved?
    Once you are approved you will automatically receive an email with instruction on the next steps in the process. If you have completed your information and have not received an email within 2 days please email with your full name as it is in your profile, country, phone number, description of the issue- “wondering if registration is completed properly”. Someone from our support team will help you as soon as possible.
  • My photos for registration will not upload properly? What can I do?
    First, once you Please email with your full name as it is in your profile, country, phone number, description of issue- “Photo upload issue”. Someone from our support team will help you as soon as possible.
  • What do I need to do before I can make deliveries?
    Once you have been approved you must complete training, take the training quiz, and order your drivers kit. Once those items are complete you are free to make deliveries.
  • How do I update my profile information?
    You may update your profile information such as address, phone number, email address, vehicle details, documents and financial information by going to this link - Canadian Users - USA Users -
  • What are available deliveries?
    Available Deliveries are the delivery tasks available in your area for you to accept and deliver. Click on any available delivery card to get more information.
  • Why don't I see anything in available deliveries?
    First make sure your internet connection is working properly and the PigeonShip Driver app has access to your location. Available deliveries are shown when there are delivery tasks available in your area. Delivery volume and frequency varies by area. For specifics in your area please reach out to us at Please include your name, city and a contact phone number in the email.
  • Where do you go to find available deliveries?
    A -You can see available deliveries for your area on the app as well as in your online account on the dashboard.
  • I saw an available delivery notification, but it is not showing when I try to pick it up in the app. What happened to it?
    Most likely the delivery was picked up by another driver. It may have also been canceled or rescheduled by the customer.
  • Where do I find the customer's name, phone number, and address?
    The customer's information can be found on the app on the delivery page under active deliveries.
  • What if I have to wait longer than 15 minutes for the delivery to be ready for me to take to the customer?
    Driver can request pick up prior to the top of the hour for the delivery, but stores are not expect to have the order ready before the top of the hour and wait time does not begin until 5 min after the hour. Example Delivery pickup time is 11 am driver can request pickup at 10:50 but the store is not expected to have it to the driver before 11. And wait time begins at 11:05 After 5 minutes for 1 delivery and after 10 mins for 2 deliveries surcharges begin Store pays surcharges by the minute after 5 mins for 1 delivery and after 10 for 2 deliveries Driver is paid by the minute up to a max of 8 dollars for wait time beyond 5 mins for 1 delivery and 10 mins for 2 deliveries
  • How much do I get paid?
    Understanding pay. PigeonShip does not seek full-time or hourly workers. PigeonShip looks for part-time drivers. Most PigeonShip drivers are already employed and have professions, but they use PigeonShip to make extra money and while enjoying delivering happiness to customers and making some extra cash. Most drivers who calculate their earnings by the hour estimate earning about $23 - $35 per hour. PigeonShip drivers get paid well and therefore don’t get vehicle reimbursements for such things as gas.
  • How do I get paid?
    Drivers are paid by the delivery. Once a delivery is complete with all photos uploaded. The payment for that delivery will go directly into the driver's wallet. The wallet can be found in your account on the website.
  • How often do I get paid?
    In the USA, Payments are made exclusively through PayPal and generally take 3-5 business days. In Canada, payments are made exclusively through Interac transfers and generally take 3-5 business days.
  • What do I do if payment for a delivery is not showing in my wallet?
    Contact Support via and they will help to ensure that payment is properly processed to your wallet.
  • Where do I order drivers kit?
    US Drivers Order Here - Canadian Drivers Order Here
  • How long does it take the kit to arrive?
    You should receive your kit in 7-10 business days.
  • I’ve ordered my kit. Can I make deliveries before it arrives?
    Yes, you may accept deliveries while waiting for your kit to arrive if you have completed all the necessary pieces of training. You will just need to email and request a temporary PigeonShip logo that you can print and put in your car and adhere to the window, as well as use a logo to pin to your hat or shirt. It's unacceptable to enter a pickup or drop-off address without having the PigeonShip name or logo easily viewable. You can only continue making deliveries if you have ordered the kit within 48 hours of being non-compliant, and continue delivering until kit arrives.
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