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PigeonShip Pre-return Checklist

At times a delivery may seem undeliverable, but there are a few things to do first before starting the delivery return process.

  1. Double-check the label of the package address and if it matches the residence, you're at.

  2. Check the View Notes button for any additional information to successfully complete the delivery

  3. Call the Customer directly using the Drop-off Location Call button

  4. Call the Warehouse Lead directly

  5. Google the delivery name and address to find the proper delivery address

  6. Call Driver Support directly using the Call PigeonShip button

Before marking a delivery as a return complete the following form to ensure you've followed all required steps.

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